Six services · One monthly rhythm
A specialist equipment-control service
We combine hands-on expertise with purpose-built tracking so nothing on your CHEP or Loscam accounts goes unaccounted for.
Keeping your equipment management simple & your account in check
Monthly reconciliation
Each month we reconcile your on-hire balance against a physical count taken on site at a fixed count date. We train your team to count to a consistent standard and run the reconciliation ourselves, so your records reflect what's actually on the ground, not just what the system reports.
Rejection & unverified-transaction investigation
This is the present-tense work. We investigate rejected, corrected and unverified transactions as they arise and resolve them before pooler windows close, so today's paperwork problems don't become tomorrow's lost equipment.
Equipment recovery
Investigation handles the present; recovery digs into the past. We trace equipment lost over previous months and years, establish where it went, and work to recover it from the trading partner. Equipment is typically lost in three ways:
Corrected or reversed without verification
A transfer off has its equipment type or quantity corrected, or is reversed in full, with no check that the change was valid.
Never physically received
Unverified equipment is transferred onto your account: the wrong equipment type, or stock that never actually arrived.
No documented transaction
Equipment leaves the site with no paperwork at all, so there is nothing to prove where it went.
Equipment-control policy
We help your team establish a clear equipment-control policy: the standard your trading partners are held to whenever pooled equipment changes hands, aligned with industry best practice. Per partner, it sets out:
Transfer declarations
Which party declares each transfer, on which account, and within what timeframe.
Signed paperwork every time
No hand-off without a signed docket, and no delivery without a signed proof of delivery.
Correct details, first time
Declarations must match the paperwork: the right equipment type, quantity, account and dates.
No unverified changes
Corrections and reversals to declared transfers are only accepted with evidence and agreement.
Equipment standards
The condition equipment must arrive in to be accepted at your dock.
Response and claim terms
How long a partner has to respond to an unverified transaction, and the terms for accepting claims onto your account: a hard cutoff, or significantly dated claims accepted only from the date of enquiry rather than back-dated to the movement.
Documentation & dispute readiness
We show your staff why correctly completed, signed documentation is the most powerful tool for resolving disputes, and how to get it right the first time.
Proof-of-delivery discipline
We instruct your staff and carriers on correct proof-of-delivery procedure. Without the right POD, a delivery can't be proven, and unproven deliveries are exactly where equipment goes missing.
How the service works
Wherever you are, whoever's on the dock
The counting stays with your team, trained to our standard. The account work stays with us.
Your team counts, we reconcile
We train your dock team to count to a consistent standard at a fixed count date, then handle the reconciliation ourselves. No need to freeze a warehouse or stop moving pallets for a day, because the hire balance is rolled to the moment you counted.
Anywhere in Australia
Reconciliation, investigation and recovery are account work, not floor work, so distance is not a limit. We attend in person for baseline counts, process reviews and training where that is practical, and for multi-site operations we set one method every site counts to.
The process outlasts the people
Warehouse teams change, and equipment control usually walks out with them. Most accounts we have seen fall apart did not drift, they broke when one person left. Keeping the account with us means the discipline and the history stay put.
The tool behind the service
The web app comes with the service
Every client gets the Pallets Simplified web app as a complimentary part of the service. No monthly or annual subscription.
- Create pallet movement dockets for CHEP, Loscam and non-branded equipment.
- Track IOU (off-pooler) equipment and export a clear, print-ready PDF report, so you always know exactly where you stand.
- A real-time ticket portal where you, Pallets Simplified and your trading partners collaborate to resolve disputed or unverified transactions promptly.
- See exactly what's on hire, per account and per equipment type, never a single blended figure.
- Every movement and proof of delivery kept on record, exportable as an evidence pack when a dispute arises.
Keeping your equipment management simple & your account in check
Six services, one monthly rhythm. Talk to us.
We bring twelve years in the field, Australia-wide, across every class of pooled equipment.
No obligation, no pricing pressure.